Terms & Conditions

Terms & Conditions


Kas Travel (“we”, “us”, “our”) is the trading name of Kas Travel Ltd whose registered office is at Kas Travel LTD, 106 Bells Lane, Nottingham, NG8 6DZ. We act as an agent for third party travel providers. We do not own or control those who actually provide accommodation, flights, car hire, transport, event tickets or other services which you book through us. Our obligations to you differ depending on what you book through us. For example, if you book only accommodation, excursions and event tickets, it is known as a “Non-Package” Booking; where you book accommodation, excursions and event tickets with any form of transport this is a “Package” Booking. In our conditions below, section A applies to both Package and Non-Package Bookings; section B only to Non-Package Bookings and section C to Package Bookings. Please read our conditions carefully. Those conditions set out your rights and our obligations to you. Please note that insurance is not a travel product and its purchase is in any event is a separate contract whether you have made a Package Booking or a Non-Package Booking with us.

Section A – Non-Package and Package Bookings
1. Website accuracy
1.1 In this, we take all steps practically possible to ensure that details given to you on our website are accurate and up to date. But we do rely upon the descriptions given to us by the actual suppliers of the services and facilities described. Sometimes the facilities or excursions described will be withdrawn for reasons such as maintenance or lack of demand from guests. In instances, where our suppliers advise us about significant changes to descriptions or about the withdrawal of any significant facility, we will inform you as soon as possible about such changes. Some activities or facilities, for example, horse riding may not be available all year round. There may also be a charge in some facilities at a hotel. In some places during high season (and sometimes at other times), there is a possibility that you will be disturbed by noise from less considerate groups. So, please bear this in mind when choosing your destination and accommodation. All accommodation providers reserve the right to collect a refundable breakage deposit on arrival. Any transfer times we quote for travel between airport and resort are approximate. These times depend on circumstances such as traffic and the routes taken. Sometimes, travel time to your o chosen property may be longer.

1.2 We cannot also accept any liability for errors in our website descriptions. These may result due to provision of incorrect information from your suppliers.

  1. Accommodation Ratings
    All ratings given on our site are based on our ratings, supplier ratings and are not necessarily the official ratings of the property. The ratings we use are based on certain criteria being met, which include but are not limited to location of the hotel, facilities at the property and the range of dining options available.
  2. Equality
    3.1 We always endeavor to work only with suppliers who meet our criteria for treating customers equally. Where possible, we make clear to all suppliers the purpose of our business and that we do not tolerate any discrimination regardless of sexual orientation, age, disability, gender reassignment, marital status, race, religion or belief or ethnicity. Hence, we expect all suppliers, sub-contractors and third party suppliers to adhere to this too.

3.2 Where possible, we ask all suppliers to adhere to the same stringent equality laws as set out in the UK Equality Act 2010 and any subsequent amendments regardless of their geographical location.

3.3 We endeavor to make every effort to provide information about a customer to the supplier at the time of booking and ahead of your arrival at a property.

3.4 If you provide it, we will share details regarding your sexual orientation with our suppliers to ensure you receive the best possible experience from all our suppliers.

3.5 Whilst we endeavor to ensure that you are treated with courtesy, respect and equality in any booking you make with us, we cannot be held responsible for any actions of our suppliers.

3.6 When making a booking with us you are responsible for checking relevant laws of a country and ensuring that you adhere to such laws. Whilst we can provide advice about the latest laws in that country, it is your sole responsibility and your decision to decide to travel to a particular destination.

  1. Making A Booking
    4.1 In order to make a booking with us, you can contact our call centre via the phone number listed on our website. You can contact a person of our sales team.

4.2 The person making your booking (“Lead Contact”) must be at least 18 years of age and should be one of the passengers in the booking. The Lead Contact must be authorized to make the booking on behalf of all members of your group. If the Lead Contact is not over 18 years of age and if he/she is not a UK or Irish resident, we reserve the right to cancel your booking and charge a 100% cancellation fee in respect of the complete booking. When you make a booking you must guarantee that you have the authority to accept and do accept on behalf of all members of your group that these terms and conditions as well as the conditions of the relevant supplier(s). The Lead Contact should be responsible for making all due payments and also for ensuring that all passenger names given to us are accurate and tally with their travel documentation.

4.3 It is your responsibility to check the documents you receive and notify us of any errors within 48 hours of receipt. If there are errors for which you hold us at fault and if they are reported after 48 hours of receipt, we cannot take the responsibility for any costs associated with correcting such errors and you will be referred to the supplier’s terms for correction.

4.4 As most of our holidays are bespoke or complex itineraries, we cannot necessarily confirm every requested element at the time of booking. Processing your payment is not a guarantee or a representation that your requested arrangements will be confirmed or subsequently provided. Obtaining confirmation of all elements from suppliers may take up to two weeks or more. On rare occasions, it may not be possible to confirm all elements as requested and we may need to make some changes. Occasionally, we may have to cancel a booking prior to issuing a booking confirmation if we are not able to confirm all the elements or find suitable alternatives. If we have to cancel your holiday prior to confirmation or we have to make major changes that are not acceptable, we will refund all payments. You are not entitled to cancel prior to confirmation without paying our usual cancellation charges. You will not receive any compensation if  your booking is cancelled or a significant change has been made by us (which you accept) in accordance with this clause.

  1. Special requests and medical conditions
    5.1. If you have to make any special requests, you must advise us about them at the time of booking. Although we will endeavor to pass any reasonable requests on to the relevant supplier, we regret that we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract. Confirmation that a special request has been noted or passed on to the principal or supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. Hence, there is no guarantee that your requests will be met.

5.2 Conditional bookings cannot be accepted, i.e. any booking which is specified to be conditional on the fulfillment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions depending on special requests.

5.3 If you have any medical condition or disability or suffer from reduced mobility which may affect your arrangements or any special requirements as a result of any medical condition, disability or reduced mobility (including any such condition which affect the booking process), please tell us before you confirm your booking, so that we can assist you considering the suitability of the arrangements and/or making the booking. In any event, you must give us full details in writing at the time of booking and whenever any change in the condition or disability or your mobility occurs. You must also promptly advise us if any medical condition or disability which may affect your travel arrangements and if such condition develops after your booking has been confirmed.

  1. Pricing, deposit payments and changes to pricing
    6.1 We and the suppliers who provide the services and facilities which you book, reserve the right before you make your booking to alter the prices of any of the services and facilities which make up your booking and which are shown in our brochure or on the Website. You will be advised in due course about the current price of the services and facilities that you wish to book before your booking is confirmed and documentation is issued.

All prices displayed on our website are for guidance only and are subject to change due to exchange rate fluctuations.

6.2 When you make your booking you must pay a deposit per person which you will be notified at the time of booking. The time limit in which you have to pay is variable and you will be notified about it at the time of booking. In some instances, depending upon the lead time between your booking date and commencement date, payment may be due in full at the time of booking. Failure to pay your balance in full by the specified deadline will result in a cancellation of your booking with full loss of all payments.

6.3 The deposit required will depend on the components you choose. The standard deposit £100 per person for international breaks. These deposits can however vary based depending according to the suppliers used for your booking. Some suppliers and/or airlines will require full payment at the time of booking, and your sales concierge will advise you about it at the point of booking if your deposit is more than the standard amount. Your balance must be paid before the date specified on your travel confirmation which is usually no later than eight weeks prior to travel for all international breaks.

6.6 Full payment will be required should you book within eight weeks of travel for an international break.

  1. Payment types
    7.1 KAs Travels accepts following forms of payment:

(i) Debit Cards – No Charge

(ii) Credit Cards – No charge.

(iii)Bank Transfers are accepted.

7.2 If you have made an over payment on your booking and you wish for a refund, a handling charge of £5 will apply. This is necessary due to the processing charges incurred.

  1. Amending a booking
    If, after your supplier/s has/have confirmed your booking and you wish to change your booking, we will try to arrange this with the relevant supplier(s). But it will definitely be subject to the supplier’s terms and conditions. Further and in any event if there is a request for a change, it must be made by the person who made the booking – the Lead Contact. You should be aware that changes made to your booking could incur an increase to the cost of your booking which is the closer to the start date changes are made and you should contact us as soon as possible if you want to change your booking. You will be asked to pay an administration charge of £75 for any such changes as well as any increased charges. Some restrictions beyond our control will prevent any changes from being made prior to the start date of your booking and a loss of all money paid.
  2. Cancelling a booking
    9.1. If you cancel your booking, you have to pay the supplier/s cancellation charges and our administration costs which are specified below. Any such cancellations must be notified to us in writing via letter to our postal address or to our email address: info@kastravel.co.uk

More than 84 days prior to departure – Loss of full deposit paid plus any additional cancellation charges from your suppliers. (Up to 100% of booking value)
0 – 29 days prior to departure will be based on the cancellations charges of the supplier which can be up to 100%.

  1. Supplier changes to a booking
    10.1. Your suppliers may change or cancel your booking(s) in accordance with their booking conditions. If they do so, we will let you know as soon as we are aware about it and your position will depend upon the relevant supplier’s terms and conditions. Copies of your supplier’s terms and conditions are available upon request.

10.2 If you are notified of any change to your travel arrangements by one of your suppliers directly, it is your responsibility to act upon this information and update us about it.

  1. Circumstances beyond our control
    Except where we say differently elsewhere in these conditions, we cannot pay any compensation, reimburse expenses or cover losses for any amount or accept responsibility as a result of circumstances beyond our control, we have to change your booking after departure, or we or our suppliers cannot supply your booking, as we (or they) had agreed or you suffer any loss or damage of any description. When we refer to circumstances beyond our control, we mean any event that we or the supplier in question could not foresee or avoid, even after taking all reasonable care. Such circumstances will usually include but are not limited to, war, terrorist activity, civil unrest, industrial dispute, bad weather (actual or threatened) and significant building work ongoing outside of your accommodation which is not known to us in advance of your departure date and building work from a third party (such as resort development).
  2. Changes you make before travel including cancellation by you
    13.1 If you want to change or cancel the arrangements you have booked in any way, we will try to help you, although we cannot guarantee that we will always be able to do this as changes are subject to availability at the time and are according to transport or accommodation providers’ terms and conditions.

13.2 For any changes that can be made, we will charge the price that applies on the day the change is made. Remember any change to your departure date, airport, transport, destination, accommodation or length of holiday has to apply to all members of your booking.

13.3 The Lead Contact must give o us written notice about such changes or cancellations. We will apply charges from the date we receive instructions from you.

13.4 For changes or cancellations to flights, we will inform you about the charges imposed by suppliers of these services. Certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that aspect of the arrangements. Please note that the majority of our flight providers do not typically allow changes to be made to tickets after bookings have been made.

13.5 You are not permitted to change all the names on any booking and at least one of the passengers (over 18) on the original booking must remain, unless you are prevented from travelling for reasons beyond your control and not simply form a change of mind about such travels.

13.6 If you cancel your booking, you must pay any charges which arose before the cancellation and any deposits paid for such pre-booked items or services.

13.7 Changes such as name changes (including initial changes), destination and date changes can be treated by such suppliers as a cancellation and rebooking, regardless of the period of notice given to us. If the supplier treats the change as a cancellation and rebooking, we will inform you the cost imposed by the supplier, which could be up to 100% of the ticket price.

13.8 Please note that the transport provider may not issue replacement tickets for lost or stolen tickets and you may have purchase new tickets. On such occasions, the cost of the new ticket may be more than the cost of the original ticket.

  1. If you fail to check in on time or follow your airline’s on-line check in procedures, the airline is entitled to refuse you to board the flight. We cannot accept responsibility if such a situation arises and whilst we endeavor to assist in making alternative travel arrangements to your resort, any cost or loss incurred as a result will be your responsibility.
  2. If you fail to check in to your flight from your country of departure, we retain the right to cancel any other arrangements you have booked with us and you will be unable to use any connecting or return flight to the country of departure. No refund can be made for any unused arrangements.

15.1 You should, check the airline’s website (approximately 72 hours before your departure) to make sure that there has been no change made by the airline to the time of your flight. This is particularly important in respect of subsequent journeys after you have left the country of departure.

15.2 Your tickets and any other documents relating to your booking will be sent to the Lead Contact’s email address which you give us at the time of booking and such information will be delivered by e-mail in the form of an e-ticket and/or voucher(s) to the Lead Contact’s e-mail address you gave us at the time of booking. It is important that you check all details of your travel documents before leaving your country of departure. If there are any inaccuracies or you have any other queries regarding your booking, please contact us immediately.

  1. Travel Insurance
    Travel insurance is essential before starting your journey. Accordingly, it is a condition of making a booking through us. You must have a proper travel insurance cover for the booking you have made and any travel activities which you expect to take part in listed in your itinerary. This insurance as a minimum should cover cancellation, baggage loss, accidents and health issues while you are aware. You should take your policy details with you. We may also request the details of your insurer and policy number. You should provide these details to us and we will keep such details in our records. We may need to refer to this if you are involved in an accident. If you are unable to provide us with insurance details at the time of booking or when requested, then we reserve the right to refuse to accept your booking or cancel your holiday with loss of deposit if you fail to do so. We will not be responsible for any expenses, damage or losses you incur as a result of your failure to comply with this clause and/or the requirements of your travel insurance policy.
  2. Force Majeure
    Force Majeure means unusual and unforeseeable circumstances beyond the control of anyone involved with your travel arrangements. The consequences of these cannot often be avoided even if all due care had been exercised by any travel arrangement provider. You may wish to purchase specific insurance to cover you for any out of pocket costs associated with a force majeure event. Examples of Force Majeure events include but are not limited to; any unpredictable conditions, severe weather conditions, unforeseen traffic delays or strikes, war, threat of war or terrorism.
  3. Travel documentation and health advice

19.1 It is your responsibility to possess valid travel documents with you while travelling. For the UK customers, up to date government health and travel advice is available. Please visit www.fco.gov.uk, www.hpa.org.uk or www.nathnac.org and contact your GP regarding such health issues.

  1. A passport is necessary to travel to all countries. Passengers must hold a passport which is valid for at least six months following the return date of your holiday. Most European countries enjoy the same level of medical service as the UK. However, we insist you and all members of your party insure yourselves adequately as per our above terms. If you are a UK citizen and are visiting EU countries or Switzerland, you may obtain a European Health Insurance Card (EHIC) which has replaced the E111. This card gives you access to state funded health care in these countries at a reduced rate or it may be available free of charge. You can obtain your EHIC though the NHS website. Certain countries require a pre-arranged entry visa and certain passport validity conditions; we accept no responsibility for these requirements, and advise all travelers to ensure that such requisite documents are in place prior to travel. For more information, please consult the Foreign & Commonwealth Office.
  2. Overseas safety and standards
    It is the requirements and standards of the country in which any such services (that make up your holiday) are provided which apply to those services and not those of the UK or your departure country. Infrastructure standards in certain overseas countries are often different from those of the UK or your country of departure. This can include, but is not limited to, the reliability of transport, levels of service, food, accommodation, communications and water supply. You are responsible for taking reasonable precautions for your own safety whilst on holiday.
  3. Complaints
    21.1 If you have a problem whilst using any of your travel arrangements, you must inform the relevant supplier (e.g. your hotelier, transfer company, airline) immediately. As it is your supplier who is responsible for your booking, they will have the sole discretion to decide how to deal with your problem. If you fail to discuss any complaints with your supplier whilst you are away, (your supplier and us), we will be deprived of the opportunity to investigate and rectify your complaint whilst you were away and this may affect adversely any rights you may have to pay as compensation from your supplier or us.

21.2 If the problem cannot be resolved locally, you should then write to us quoting about your booking reference and giving full details of your complaint within 28 days of your return to your departure country. We will acknowledge your letter within 14 days, with a full reply (within 28 days), unless we have been unable to investigate your complaint within this time in which case a detailed explanation for the delay will be provided. You will receive a full reply sent in any event within 56 days. No liability can be accepted for any complaint or claim which is not notified in accordance with the provisions of this clause.

21.3 Please send all complaints to info@kastravel.co.uk

  1. Severability
    If any provision or part of a provision, of these booking conditions is found by any court or authority of competent jurisdiction to be unlawful, otherwise invalid or unenforceable, such provision or part provision will be struck out of these booking conditions and the remainder of these booking conditions will apply as if the offending provision or part-provision had never been agreed.
  2. Assignment
    You cannot transfer (your) rights or obligations (according to our booking conditions) without our prior written consent. We may transfer any of our rights or obligations under these terms and conditions without your prior written consent.
  3. Privacy Policy

We will secure your privacy at all times. Your personal data which we collect from you will be processed in accordance with our privacy policy. We can provide a copy of our privacy policy upon request or alternatively please refer to our website.

  1. Law and Jurisdiction
    These booking conditions and any dispute or claim arising out of them or in connection with them (including all non-contractual disputes or claims) shall be governed by and construed in accordance with English Law and subject to the jurisdiction of the English Courts. If you live in Northern Ireland or Scotland, the Courts of Northern Ireland or Scotland (as appropriate) can deal with any dispute.

Section B

Non-Package bookings
26. Financial Protection

Please note that there are no financial protection arrangements for Non-Package bookings.

  1. Liability
    27.1 Your contract regarding your booking is with the supplier/s with details about your actual product, facilities or services which you book and those suppliers are responsible for any errors about your booking.

27.2 We act only as an agent in making your booking. We do not own or control the accommodation which you book or any other services, facilities or products which you book.

27.3 Accordingly, we have no liability or responsibility for anything which goes wrong with your Non-Package Booking, unless caused by our own negligence or that of our servants or agents. As we act solely as an agent processing your booking, the only circumstances in which we are likely to be negligent is in relation to the provision of dates or other information between you and the relevant supplier.

Section C – Package Bookings
28. Financial Protection

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate from us or one of our sister companies. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You must agree to accept that in those circumstances and the alternative ATOL holder will perform those obligations and you must agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate are unable to provide the services listed (or a suitable alternative through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.